Help Center

How Can We Help You?

Find answers to frequently asked questions about Supermarket Needs, orders, services, large projects, shipping, and customer support.

Frequently Asked Questions

Browse the questions below to quickly find helpful information. If you still need assistance, our team is happy to help.

25+

Years of Service

We are a full-service supermarket needs company with decades of experience.

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Live Support

When you call us, you reach a live person directly at our company.

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Large Orders

We can help with large orders, store resets, and special supermarket projects.

Orders & Services

Common Questions

Are you basically just a fulfillment center?
No! We are a full-service supermarket needs company in business for over 25 years. Supermarkets are our specialty, but we service restaurants and all consumers!
Can you help me if I can’t find what I’m looking for on your site?
Of course! There are thousands of SKUs, and it is virtually impossible to have every item listed. If you can’t find what you’re looking for, send us an email or give us a call!
I don’t like calling because I always seem to reach an outsourced information center. Is your experience the same?
When you call us, you will reach a live person directly at our company that will be happy to assist you with any questions you may have!
I am thinking about a large order and project. Can you help me with that?
Of course we can! For large orders, store resets, and more, we have field representatives that will come to you depending on the size and scope of the project to help you with any and all questions and issues that arise.
I don’t own a supermarket but see many items here that I could use in daily life. Do you have to be a supermarket to order or have an account?
Of course not! We have customers ranging from supermarkets to small grocery stores to restaurants to individual consumers who want items for their home.
How long does shipping take?
Shipping time varies based on the size of the order and where it’s going, but in general, orders are submitted for processing the day they are received and shipped out the very same day!
I need large items for my supermarket such as checkout lines but I don’t see them on your site. Do you carry things like that?
Absolutely! Because large items such as checkout lines and gondola require specific sizes, measurements, and other parameters, we ask that you call us directly to discuss needs like that. We are happy to help!
¿Se habla Español?
¡Si! ¡Hablamos Español también!

Still Need Help?

If you can’t find the answer you’re looking for, contact our support team for assistance. We are happy to help with product questions, special orders, large projects, and general support.

Contact Support Call 1-800-451-5776

Need Direct Assistance?

Email us at weborders@supermarketneeds.com or call 1-800-451-5776.